Frequently Asked Questions.
01.Purchase
Do you offer custom furniture or made-to-order pieces?
How can I place an order with 1111 Studio Madera?
Orders can be placed through our website or by contacting our team directly for personalized assistance.
Can I see samples of materials or finishes before purchasing?
Yes. We can provide material samples or schedule a visit to review finishes before finalizing your order.
02. Shipping
Do you ship to all areas in Mexico?
Yes. We ship nationwide, including Mexico City and Puerto Vallarta, with delivery options depending on location and product type.
How long does delivery take?
Delivery times vary based on the product and customization. Estimated timelines will be shared once your order is confirmed.
Is installation included with delivery?
Installation services may be available depending on the project and location. Please contact us for details.
03. Payment
What payment methods do you accept?
We accept several payment methods, including bank transfers and selected electronic payment options.
Is a deposit required to place an order?
Yes. A deposit is usually required to begin production, with the remaining balance due before delivery.
Can I request an invoice for my purchase?
Yes. Invoices are available upon request. Please provide your billing information at the time of purchase.
04. Returns & Exchanges
Do you accept returns or exchanges?
Returns or exchanges may be accepted for standard items under specific conditions. Custom pieces are typically non-refundable.
What should I do if my order arrives damaged?
Please contact us immediately with photos of the damage so we can assist you and find a suitable solution.
How can I request a return or exchange?
To request a return or exchange, please reach out to our customer service team within the timeframe indicated in our policy.
